Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@fairyru.com.
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Pre Sale Questions
Q: Do you ship internationally?
Yes, we ship worldwide. Please ensure you have selected your correct shipping country via our navigation to shop in your local currency.
Q: When will my order be processed?
Once your order has been confirmed and accepted by us, our dispatch team endeavors to process it as quickly as possible so it is ready for dispatch within 1 to 2 business days.
Any orders placed on weekends and public holidays will be processed the following business day.
Please allow an additional 3 to 4 business days for order processing during sale periods, due to higher than normal volumes of orders.
Any orders placed on weekends and public holidays will be processed the following business day.
Please allow an additional 3 to 4 business days for order processing during sale periods, due to higher than normal volumes of orders.
Q: Do you offer same day delivery?
No, we currently do not offer same day delivery. If you would like to receive your order as soon as possible, we recommend selecting the express shipping option at checkout.
Q: I entered the wrong address on my order, can I update it?
If you have entered an incorrect shipping address on your order and your order has not been shipped, please contact our customer care team as soon as possible.
Please note that once your order has been shipped from the warehouse, we are unable to change the shipping address.
Please note that once your order has been shipped from the warehouse, we are unable to change the shipping address.
Q: Can I ship an order to multiple addresses?
At this time we can only have one shipping address per order.
However, you may place multiple orders.
However, you may place multiple orders.
Q: How can I track my order?
Once your order has been shipped, you will be sent an email confirmation containing a tracking number and link.
Please allow up to 48 hours for updates to appear on the tracking page after the notification.
Please allow up to 48 hours for updates to appear on the tracking page after the notification.