Refund policy

Return and Refund Policy

At Fairyru, we want you to feel confident when shopping with us. If an item is not suitable, eligible products may be returned or exchanged in accordance with the terms below.

Please review this Return and Refund Policy carefully before submitting or mailing a return.

Return Window

Fairyru accepts eligible returns within 30 days of the confirmed delivery date.

The 30-day return period begins on the date the shipping carrier marks the order as delivered.

We accept returns for both:

• Defective products.

• Non-defective products.

Return requests submitted outside the 30-day return period may be refused unless otherwise required by applicable law.

Product Condition

Fairyru accepts returns of new products only.

To qualify for a return, an item must:

• Be unworn.

• Be unwashed.

• Be unused.

• Be undamaged.

• Remain in its original condition.

• Have all original tags attached.

• Have all applicable hygiene stickers or protective seals intact.

• Include original packaging where applicable.

• Include all accessories and components originally supplied with the product.

• Be free from deodorant, makeup, perfume, fake tan, stains, odors, smoke, pet hair, or other signs of wear or use.

• Be accompanied by valid proof of purchase from Fairyru.

• Be returned within the applicable 30-day return period.

Returned products are subject to inspection.

Products that do not meet these requirements may be rejected.

Trying On Your Item

Customers may reasonably try on clothing to determine fit and suitability.

Please take care when trying on an item to prevent contact with:

• Makeup.

• Deodorant.

• Perfume.

• Fake tan.

• Body lotion or oils.

• Other products that may stain, mark, or alter the garment.

Items showing evidence of wear beyond reasonable fitting may not be accepted for return.

Full-Price Items

Eligible full-price items may be returned within 30 days of delivery.

Where the product meets all return requirements, customers may request:

• A refund to the original payment method; or

• An eligible exchange, subject to availability.

Original shipping charges are normally non-refundable for a non-defective return.

Sale Items

Sale products that have been reduced from their original price may be returned within the 30-day return period if they otherwise satisfy this policy, unless they were clearly marked Final Sale or Non-Returnable before purchase.

Eligible sale-item refunds will normally be issued for the amount actually paid by the customer.

Any discount applied to the original purchase is not separately refundable or reissued.

Final Sale Items

Products clearly marked Final Sale or Non-Returnable before purchase cannot normally be returned or exchanged.

This restriction does not affect claims involving products that arrive:

• Defective.

• Damaged.

• Incorrect.

• Materially different from the product ordered.

It also does not limit any rights available under applicable consumer protection law.

Hygiene-Sensitive Products

For health, hygiene, and product-integrity reasons, certain products may not be eligible for return after use, opening, or removal of a hygiene seal.

Where applicable, specific non-returnable conditions will be disclosed on the product page before purchase.

Products with a hygiene sticker or protective seal must be returned with that protection fully attached and unaltered.

Exchanges

Fairyru accepts exchanges for eligible products within 30 days of delivery.

Exchanges are subject to product availability.

Customers may request an available:

• Alternative size.

• Alternative color.

• Other eligible variation of the product.

The original returned item must satisfy all requirements under this policy.

A requested exchange item is not guaranteed until the original return has been received, inspected, and approved.

If the requested replacement becomes unavailable, Fairyru may contact the customer to arrange another eligible option or issue a refund to the original payment method.

Promotional Discounts

Items purchased using an eligible promotional discount code may still be returned or exchanged if they satisfy the requirements of this policy, unless the promotion or product was clearly identified as Final Sale or Non-Returnable before purchase.

When a refund is approved, only the amount actually paid for the returned product will be refunded.

Promotional discounts have no cash value and are not normally reissued after a return.

How to Request a Return or Exchange

Before mailing a return, please contact:

Email: info@fairyru.com

Please provide:

• Your full name.

• Order number.

• Email address used for the order.

• Product or products you wish to return.

• Reason for the return.

• Whether you are requesting a refund or exchange.

• Photographs if the product is defective, damaged, or incorrect.

After reviewing your request, we will provide the applicable return instructions.

Please do not send a return before receiving the appropriate return instructions.

Return Method

Returns are accepted by mail.

Returned products must be securely packaged to prevent damage during transportation.

We strongly recommend using a tracked shipping service.

Please retain:

• Your shipping receipt.

• Tracking number.

• Proof of postage.

The customer remains responsible for the returned parcel until it is successfully delivered to the authorized return location.

Return Shipping Costs

For non-defective products, including returns related to:

• Change of mind.

• Size.

• Fit.

• Color preference.

• Style preference.

• Accidental ordering.

the customer is responsible for return shipping costs.

Customers are responsible for arranging and paying for the return shipping label or postage unless Fairyru confirms otherwise.

Original shipping charges and customer-paid return shipping costs are normally non-refundable for non-defective returns.

No Restocking Fee

Fairyru does not charge a restocking fee for eligible returns.

However, an item may still be rejected if it does not meet the return window, product-condition, or other requirements described in this policy.

Faulty, Damaged, or Incorrect Items

We recommend inspecting your order as soon as possible after delivery.

If an item arrives:

• Defective.

• Damaged.

• Incorrect.

• Missing an included component.

• Materially different from the product ordered.

please contact:

Email: info@fairyru.com

Please provide:

• Your order number.

• A brief description of the issue.

• A clear photograph of the complete item.

• Close-up photographs showing the defect or damage.

• A photograph of the product tag where applicable.

• Photographs of the packaging or shipping label where relevant.

Please retain the item and relevant packaging until the issue has been resolved.

Fault Assessment

Fairyru may review photographs, videos, product information, and other reasonable evidence before approving a faulty-product claim.

Normal wear and tear, misuse, accidental customer damage, failure to follow care instructions, or damage occurring after delivery does not normally constitute a manufacturing defect.

If the product is confirmed to be faulty, damaged upon delivery, or incorrectly supplied, an appropriate remedy will be provided.

Return Shipping for Faulty or Incorrect Items

When Fairyru confirms that an item arrived defective, damaged, or incorrect, Fairyru will be responsible for reasonable approved return shipping costs.

Depending on the circumstances, we may:

• Provide a prepaid return label.

• Reimburse reasonable approved return postage.

• Offer a replacement.

• Arrange an exchange.

• Issue a refund to the original payment method.

Please contact us before purchasing return postage for a defective or incorrect product if reimbursement is requested.

Return Inspection

All returned products may be inspected before a refund or exchange is approved.

During inspection, we may review:

• The condition of the product.

• Original tags.

• Hygiene stickers or protective seals.

• Original packaging.

• Signs of wear or washing.

• Makeup or deodorant marks.

• Fake tan or other stains.

• Odors or fragrance.

• Pet hair.

• Product damage.

• Included accessories or components.

• Whether the returned item matches the original order.

After inspection, we will notify you whether the return has been approved.

Refunds

Approved refunds will normally be issued to the original payment method used for the purchase.

Refunds may be available for:

• Eligible full-price returns.

• Eligible sale-item returns.

• Confirmed defective products.

• Damaged products.

• Incorrect products.

• Products that cannot be replaced.

• Orders canceled by Fairyru after payment.

• Other circumstances where applicable law requires a refund.

Refund Amount

For an eligible return, the refund will normally equal the amount actually paid for the returned product.

Promotional discounts are not treated as amounts paid by the customer and therefore are not refunded as cash.

Original shipping charges are generally not included in a refund for a non-defective return.

Refund Processing Time

After an eligible returned product has been received, inspected, and approved, Fairyru will normally process the refund within:

5 business days

We will normally send a confirmation after the refund has been processed.

After Fairyru submits a refund, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

The additional posting time is determined by the applicable financial institution or payment provider and is outside Fairyru's control.

Original Shipping Charges

Original shipping charges are normally non-refundable when a customer returns a non-defective product because of:

• Change of mind.

• Size or fit.

• Style preference.

• Color preference.

• Accidental ordering.

If the entire order is refunded because of a confirmed Fairyru error, defective product, damaged product, incorrect product, or another circumstance requiring reimbursement under applicable law, the applicable original standard shipping charge may also be refunded.

Rejected Returns

A return may be rejected if:

• It is outside the 30-day return period.

• The product has been worn.

• The product has been washed.

• The product has been used.

• The product has been altered.

• The product was damaged after delivery through customer use.

• Original tags have been removed.

• Required hygiene protection has been removed or altered.

• Required accessories or components are missing.

• The item has deodorant, makeup, perfume, fake tan, stains, odors, pet hair, or other signs of use.

• The item was clearly marked Final Sale or Non-Returnable.

• The returned product does not match the item purchased.

• The product otherwise fails to meet this policy.

If a return is rejected, we may contact the customer regarding the available options.

The customer may be responsible for the cost of shipping a rejected item back to them.

Incorrect Items Included in a Return

Please carefully check your parcel before sending a return.

Fairyru is not responsible for personal belongings or products belonging to another retailer that are accidentally included in a return parcel.

If an incorrectly returned item can be identified and located, the customer may be responsible for the shipping cost required to return it.

Lost Return Parcels

Customers should retain return tracking information until the return has been completely processed.

If a return parcel is lost before reaching the authorized return location, the customer may need to submit a claim directly to the carrier used to mail the return.

Fairyru cannot complete a refund or exchange for a return that has not been received unless acceptable evidence confirms delivery to the authorized return location.

Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible.

Because orders may enter processing shortly after payment, we cannot guarantee that every modification or cancellation request can be completed.

Once an order has been processed or shipped, cancellation may no longer be possible.

If an order has already shipped, the customer should wait for delivery and then follow this Return and Refund Policy if a return is required.

Fair Use

Fairyru may review return activity where there is reasonable evidence of misuse, fraud, or abuse of the return process.

This may include:

• Returning products different from those purchased.

• Returning products after substantial wear or use.

• Repeated false damaged-item claims.

• Manipulated or misleading evidence.

• Other fraudulent return activity.

Where there is reasonable evidence of fraud or misuse, Fairyru may refuse the applicable return or refund as permitted by law.

This section does not affect legitimate customer claims or statutory consumer rights.

Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify consumer rights that cannot legally be excluded under applicable law.

Where applicable consumer protection law provides rights or remedies that are more favorable than this policy, the applicable legal requirements will prevail.

Contact Us

For questions regarding returns, exchanges, defective products, or refunds, please contact:

Email: info@fairyru.com